Privacy
policy

Siguesol SRL, trading as Ecostal Engineering (Rue du Relais 1, 4632 Soumagne, Belgium; VAT BE 0898.871.680; hereinafter “Ecostal Engineering”, “we”, “us” or “our”), attaches great importance to protecting and respecting your privacy. This policy aims to inform you about our practices regarding the collection, use and sharing of the information you may provide to us through our website (hereinafter the “Website”).

This policy (together with our general terms and conditions of sale and any document referred to in it, as well as our cookie policy) sets out how we process the personal data that we collect and that you provide to us. Please read this document carefully so that you know and understand our practices regarding the processing of your personal data.

By using the Ecostal Engineering Website, visitors implicitly accept this privacy policy.

1. What personal data do we collect?

Your personal information (hereinafter “personal data”) is data that allows you to be identified either directly (data such as your surname and first name allow you to be identified immediately) or indirectly (data such as your postcode, telephone number or contract number allow you to be identified indirectly).

In the course of our interactions with you, we may collect various data:

• identification data (surname, first name, address, telephone number, email address);
• demographic data (such as gender, language, age);
• professional data;
• geolocation data, including your IP address;
• information about browsing and behaviour on our website.

2. When do we collect your personal data and for what purpose?

2.1. When you submit a contact request via our Website

When you submit a contact request via our Website, we ask for your surname, first name, company name, email address and telephone number.

We use this information to respond to your enquiry, including providing you with any information requested about our products and services. We may also contact you several times after your contact request to follow up on your enquiry. We do so on the basis of our legitimate interest in providing accurate information before and after a sale, an enquiry or a contact request.

We keep contact request emails for a period of two (2) years, after which they are permanently deleted.

2.2. When you sign up to receive our newsletter

When you sign up to receive our newsletter, we ask for your name and email address.

By signing up to our newsletter, you give us your consent to receive information about our products and services and other information that we think may interest you.

You may withdraw your consent at any time and we will stop sending you our newsletter.

Your information is kept for as long as you continue to consent to receiving our newsletter.

2.3. When you browse our Website

When you visit our Website, server logs are stored. Storing these logs is lawful provided that users are properly informed that the logging system is in place and that the data kept is used solely to ensure the security of the system and to detect anomalies.

3. To whom do we disclose your personal data?

Your personal data will not be passed on to third parties unless they are contractually bound to Ecostal Engineering or act at the request of, or as processors for, Ecostal Engineering. Their access is limited to the data they need to perform their task. Ecostal Engineering always requires its processors to apply the organisational and technical measures needed to protect personal data and to guarantee its strict confidentiality.

To operate the Website, we use the following services in particular: Cookiebot (Usercentrics), to collect your consent to cookies; Google, for audience measurement (Google Analytics 4 and Google Tag Manager, with your consent) and video playback (YouTube); Cloudflare, to protect the website against bots; Mailchimp (Intuit), to send the newsletter; Microsoft, for our email.

4. Is your data transferred, and if so how and where?

As a general rule, we keep your personal data within the European Union. However, insofar as, for example, some of our service providers are located in countries outside the European Union (“Third Countries”), we transfer some of your personal data to Third Countries. This may in particular be the case for Third Countries for which the European Commission has not adopted an “adequacy decision”. In such cases, we ensure that the transfer is carried out in accordance with the applicable regulations and guarantees a sufficient level of protection of individuals’ privacy and fundamental rights, in particular through the European Commission’s standard contractual clauses.

5. Your rights

You have a number of rights regarding your personal data and its processing. You have the following rights:

• right of access;
• right to rectification;
• right to erasure (right to be forgotten);
• right to restriction of processing;
• right to data portability;
• right to object, in particular to processing based on our legitimate interest;
• right to withdraw your consent at any time, for processing based on consent (newsletter, statistics cookies).

To exercise these rights, please write to us (see section 9). You may also lodge a complaint with the Data Protection Authority, Rue de la Presse 35, 1000 Brussels (dataprotectionauthority.be).

6. Cookies and similar technologies

To find out more, please see our cookie policy.

7. Links to other websites and social networks

Our Website may occasionally contain links to the websites of our partners or of third-party companies. Please note that these websites have their own privacy policies and that we accept no liability for the use those sites make of the information collected when you click on these links. We recommend that you read the privacy policies of these sites before sending them any personal data.

8. Changes to our privacy policy

We may occasionally make changes and corrections to this privacy policy. If we consider these changes to be significant, we will inform you by one (or more) of the following means: by posting the changes on this website, or by sending you an email or a message about these changes. We will also give you the opportunity to agree to these significant changes. The changes will take effect once they have been communicated and you have accepted them, and such acceptance may be given by your continuing to use the website after the changes have taken effect.

9. Contact

For any question about this privacy policy or any request concerning your personal data, you can contact us:

• by email at info@ecostal-engineering.com
• by filling in our online form
• by post: Ecostal Engineering, Rue du Relais 1, 4632 Soumagne, Belgium

Last updated: 5 October 2026.